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Call Centre Coaching

Get your call centre team sounding good

Call-Centre-Coaching
  • LEARNING OUTCOMES

  • COURSE OUTLINES

  • SCHEDULE & COST

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CALL CENTRE COACHING (TCC)

 

A great course for Call Centre Staff.

 

Purpose:

 

This course is designed to develop and foster good individual and team call centre communication skills. In this course you will learn what it takes to deliver great customer service through the phone. You will discover how the way you behave now may be helping or hindering the process of communication. We will take a good look at body language (even when you are sitting down) and how it is used to build rapport and good relationships. You will also listen to your voice and improve how you use it to communicate . Understanding how to get your message across to people in one-on-one personal interviews and telephone conversations will be covered in depth. After this training session you should expect to feel a lot more confident in your ability to communicate.

 

© Voice Business 2017

 

What you will learn:


  • Call Centre Speak - breathing, diction, vocal variety and projection- making what you say more thoughtful, powerful, persuasive and interesting-so that others can understand you.


  • Call Centre Movement - how to move, gesture and use space effectively even when you are sitting down. Don’t let your body tensions and bad posture undermine your message.


  • Call Centre Work desk – how to organise yourself and your material and scripts properly for impact and well thought out communications.


  • Call Centre Attitude – how to get a grip on your emotions and attitude so that you work well as an individual operator and as a member of your team. Feel confident and help others to work well too.


  • And much, MUCH more!

 

Scheduled Call Centre Coaching and Telephone Skills

CourseCodeDurationLocationCost (gst inc)Type
Call Centre Coaching-Half Day Workshop TCC-H 1 x 4 hr workshop  Australiawide  $4235 per Group
Call Centre Coaching-Full Day Workshop TCC-F 1 x 8 hr workshop  Australiawide  $6295 per Group
Telemarketing Training-Half day Workshop TTM-H 1 x 4 hr workshop  Australiawide  $4235 per Group
Telemarketing Training-Full day Workshop TTM-F 1 x 8 hr workshop  Australiawide  $6295 per Group
The Telephone Tone-Half Day Workshop TTT-H 1 x 4 hr workshop  Australiawide  $4235 per Group
The Telephone Tone-Full Day Workshop TTT-F 1 x 8 hr workshop Australiawide  $6295 per Group
The Receptionist's Voice TRV 1 x 3 hr session Sydney  $760 Individual
           

 

Your Classes will be held at:
Sydney      MelbourneBrisbaneCanberraAdelaidePerth
Level 3 TBA TBA TBA TBA TBA
66 Berry Street City Venue City Venue City Venue City Venue City Venue
North Sydney Melbourne Brisbane Canberra Adelaide Perth
NSW 2060 VIC 3000 QLD 4000 ACT 2600 SA 5000 WA 6000
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Class Time:

Classes are available weekdays between 6.00am-6.00pm

Workshops are from 9.00am-4.30pm

 

Group Size:

4-12

Questions?

Email: [email protected]  or Phone: 1300 922 122

 

Payment Accepted: Cash Cheque Invoice AMEX DINERS VISA MC 

 

Contact Head Office: The Voice Business,
Level 3, 66 Berry St, North Sydney,
NSW 2060,AU


CDs.Mp3 and Work notes included

Post Course Evaluation

A Certificate of Completion will be awarded to each successful candidate.

 

CALL CENTRE COACHING (TCC)


A great course for Call Centre Staff.

 

Purpose:


This course is designed to develop and foster good individual and team call centre communication skills. In this course you will learn what it takes to deliver great customer service through the phone. You will discover how the way you behave now may be helping or hindering the process of communication. We will take a good look at body language (even when you are sitting down) and how it is used to build rapport and good relationships. You will also listen to your voice and improve how you use it to communicate . Understanding how to get your message across to people in one-on-one personal interviews and telephone conversations will be covered in depth. After this training session you should expect to feel a lot more confident in your ability to communicate.

 

© Voice Business 2017

 

What you will learn:


  • Call Centre Speak - breathing, diction, vocal variety and projection- making what you say more thoughtful, powerful, persuasive and interesting-so that others can understand you.

 

  • Call Centre Movement - how to move, gesture and use space effectively even when you are sitting down. Don’t let your body tensions and bad posture undermine your message.
 
  • Call Centre Work desk – how to organise yourself and your material and scripts properly for impact and well thought out communications.

  • Call Centre Attitude – how to get a grip on your emotions and attitude so that you work well as an individual operator and as a member of your team. Feel confident and help others to work well too.

 

 

Download Course Information



 

TELEMARKETING TRAINING (TTM)


A great course for Telemarketers.

 

Purpose:


The telephone is continuously evolving. From handheld to headset, it is the dynamic mouthpiece that connects you and your company directly to people, places and profitable opportunities, providing you know how to use it. Sounding good on the telephone can well make the difference between a sale and a knock back, which naturally reflects in your ratings and the company’s bottom line. Your voice is often the only part of you that the person at the other end of the line ever gets to meet. What does your voice say about you? What does your tone say about your company? Are you projecting the right image to get the sale?

 

© Voice Business 2017

 

What you will learn…


The 5 qualities of a great telemarketer.

  • How to project a friendly and caring tone.
  • How to speak successfully with different types of people.
  • How to sound convincing, authoritative and persuasive.
  • How to get people to listen to you.
  • How to control the speed at which you speak.
  • What to listen for in other peoples’ voices.
  • How to match your tone with theirs and masterfully lead them into listening to what you’ve got to say.
  • Breathing techniques to help you keep cool when the pressure “hots up”.
  • How to deliver a clear message and get the results you want.
  • And much, MUCH more!

 Download Course Information



 

THE TELEPHONE TONE (TTT)


Great for anyone...who wants to sound good on the phone .

 

Purpose :


Not a day goes by without a telephone being answered in the office somewhere. But how does your voice sound when you answer it? Do you project a professional image? The telephone is the dynamic device that connects you and your company directly to people, places and profitable opportunities...providing you know how to use it. Sounding good on the telephone can make the difference between a happy and a disgruntled customer, which naturally reflects in your company’s bottom line. Your voice is often the only part of you that the person at the other end of the line ever gets to meet. What does your voice say about you? What does your tone say about your company? Are you projecting the right image?

 

© Voice Business 2017

 

What you will learn:

 

  • How to project a friendly and caring tone.
  • How to sound convincing, authoritative and persuasive.
  • How to get people to listen to you.
  • How to control the speed at which you speak.
  • What to listen for in other peoples’ voices.
  • How to match your tone with theirs and masterfully lead them into listening to what you’ve got to say.
  • Breathing techniques to help you keep cool when the pressure “hots up”.
  • How to deliver a clear message and get the results you want.
  • And much, MUCH more!

 


 

THE RECEPTIONIST'S VOICE (TRV)


Great for receptionists and frontline staff...everywhere.

 

Purpose :


Not a day goes by without a telephone being answered in the office somewhere. But how does your voice sound when you answer it? Do you project a professional image? The telephone you answer is the dynamic tool that connects you and your company directly to people, places and profitable opportunities, providing you know how to use it. Sounding good on the telephone can well make the difference between a happy and a disgruntled customer, which naturally reflects in your company’s bottom line. Your voice is often the only part of you that the person at the other end of the line ever gets to meet. What does your voice say about you? What does your tone say about your company? Are you projecting the right image?

 

© Voice Business 2017

 

What you will learn:


The 5 qualities of a great receptionist.


  • How to project a friendly and caring tone.
  • How to speak successfully with different types of people.
  • How to sound convincing, authoritative and persuasive.
  • How to get people to listen to you.
  • How to control the speed at which you speak.
  • What to listen for in other peoples’ voices.
  • How to match your tone with theirs and masterfully lead them into listening to what you’ve got to say.
  • Breathing techniques to help you keep cool when the pressure “hots up”.
  • How to deliver a clear message and get the results you want.
  • And much, MUCH more!