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Emotional Intelligence

Discover how to use your heart as well as your head.

Emotional-Intelligence
  • LEARNING OUTCOMES

  • COURSE OUTLINES

  • SCHEDULE & COST

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EMOTIONAL INTELLIGENCE (EQG)

A great course for anyone...who wants to know more about emotional intelligence.

 

Purpose:


A workshop to develop your potential to recognise, manage and de-mystify emotions, increasing your ability to confidently use your humanity and grace in business.

  • Learn how to manage your emotions in “hot” situations
  • Understand the emotions of others and how to control your reactions to them
  • Uncover the secrets of self-motivation
  • Learn how to handle “difficult” people
  • Learn how to value different responses in others
  • Be more in control of your life by training your brain
  • Improve your vocal intelligence
  • Become more effective in your business relationships
  • Feel more comfortable in difficult situations
  • Feel in charge of your life
  • Learn how to be pro-active not reactive.

© Voice Business 2019

 

What you will learn:

 


Part 1 Understanding Your Self- as an Emotional being


How to be authentic, respectful, and responsible - by first coming to understand what your "emotional life" consists of.

 

Exercises in:


Examining Your Emotions
The Physiology and Microbiology of Emotions and Emotional Energy
Tension and time of day

 

Part 2 Emotional Connection


How to identify emotional states in others and build "emotionally connected" relationships- even with "difficult " people.

 

Exercises in:


Identifying and generating emotional states
Handling pain and passion in others
Creating trust

 

Part 3 Self Motivation


How to manage your emotions so you can "feel the fear and do it anyway".

 

Exercises in:

 

Building "resource" states
Commitment and character
Sensing future opportunities
Self renewal
And much, MUCH more!

Scheduled Emotional Intelligence Courses

CourseCodeDurationLocationCost(inc gst)Type
Emotional Intelligence EQG 1 x 8 hr workshop  Australiawide  $6295 per Group
Emotional Intelligence for Managers EQM 1 x 8 hr workshop  Australiawide  $6295 per Group
Emotional Value-Customer Service EQC 1 x 4 hr workshop  Australiawide  $4235 per Group
Team Communications CTG 1 x 4 hr workshop  Australiawide  $1195 pp Group
Team Communications CTG 1 x 8 hr workshop  Australiawide  $1995 pp Group
Magnificent Meetings CTM 1 x 4 hr workshop  Australiawide  $4235

per Group

 

Your Classes will be held at: City Venues or In-house on request.
Sydney      MelbourneBrisbaneCanberraAdelaidePerth
Onsite TBA TBA TBA TBA TBA
City Venue City Venue City Venue City Venue City Venue City Venue
Sydney Melbourne Brisbane Canberra Adelaide Perth
NSW 2000 VIC 3000 QLD 4000 ACT 2600 SA 5000 WA 6000
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Class Time:

Classes are available weekdays between 6.00am-6.00pm

Workshops are from 9.00am-4.30pm

 

Questions?

Email: [email protected]  or Phone: 1300 922 122

 

Payment Accepted: Cash Cheque Invoice AMEX DINERS VISA MC 

 

Contact Head Office: The Voice Business,
Level 3, 66 Berry St, North Sydney,
NSW 2060,AU


CDs.Mp3 and Work notes included

Post Course Evaluation

A Certificate of Completion will be awarded to each successful candidate.

EMOTIONAL INTELLIGENCE (EQG)

 

A great course for anyone...who wants to know more about emotional intelligence.

 

Purpose:

 

A workshop to develop your potential to recognise, manage and de-mystify emotions, increasing your ability to confidently use your humanity and grace in business.

  • Learn how to manage your emotions in “hot” situations
  • Understand the emotions of others and how to control your reactions to them
  • Uncover the secrets of self-motivation
  • Learn how to handle “difficult” people
  • Learn how to value different responses in others
  • Be more in control of your life
  • Improve your vocal intelligence
  • Become more effective in your business relationships
  • Feel more comfortable in difficult situations
  • Feel in charge of your life
  • Learn how to be pro-active not reactive.

© Voice Business 2019

 

What you will learn:

 


Part 1 Understanding Your Self- as an Emotional being


How to be authentic, respectful, and responsible - by first coming to understand what your "emotional life" consists of.

 

Exercises in:
Examining Your Emotions
The Physiology and Microbiology of Emotions and Emotional Energy
Tension and time of day

 

Part 2 Emotional Connection

 

How to identify emotional states in others and build "emotionally connected" relationships- even with "difficult " people.

 

Exercises in:
Identifying and generating emotional states
Handling pain and passion in others
Creating trust

 

Part 3 Self Motivation

 

How to manage your emotions so you can "feel the fear and do it anyway".

 

Exercises in:

Building "resource" states
Commitment and character
Sensing future opportunities
Self renewal
And much, MUCH more!

 

 Download Course Information



 

EMOTIONAL INTELLIGENCE FOR MANAGERS (EQM) 

 

Great for anyone...who wants to successfully manage other people.

 

Purpose:


In business today people want more than just efficiency, they want "emotional value"- the positive feelings that good product, good service and good management bring. This in turn reflects directly on your business's bottom line. Good management of your people, your time and your resources brings good monetary rewards. Excellent emotional awareness and management of yourself and others is the prerequisite for this type of "emotional value".

In this course you will learn what it takes to communicate "good feelings" and develop meaningful lines of contact - even with a difficult staff member or boss. You will discover how the way you behave now may be helping or hindering the process of communication. We will take a good look at body language and how it is used to build rapport and good relationships, as well as listen to your voice and improve how you use it to communicate your ideas. Understanding and awareness of how to manage the emotional context in which you work in one-on-one conversations, small group meetings, team based interactions and through your telephone and email messages, will be covered in depth.

After this training session you should expect to feel a lot more confident and positive about your ability to deliver outstanding "emotional value". Just see how your company will value YOU now!

 

© Voice Business 2019

 

What you will learn:


  • Staff Speak - breathing, diction, vocal variety and projection - making what you say more caring, persuasive and interesting - so that others can understand you when you try to help them

  • Movement Skills - don’t let your body undermine your message. Learn how to "centre" your body movement to help control your emotions. And, learn how to read the cues of others.

  • Emotional Value - discover what it is and how you can become great at delivering it.

  • Looking after yourself - It's important to realise that you can only deliver great management if you feel good about yourself and the other person. Even when it doesn't appear to be that easy. Learn how to get a grip on your emotions and attitude so that you work well solving the problem and helping the person. At the same time, be able to conduct yourself in such a way that the difficult staff member or boss learns to respect you, no matter what.


 


 

EMOTIONAL VALUE- CUSTOMER SERVICE COACHING (EQC) 

 

Great for anyone...who wants to give outstanding customer service.

 

Purpose:


This course is designed to develop your ability to create a quality customer service experience for both the customer and yourself. In business today customers want more than just efficiency, they want "emotional value"- the positive feelings that good products and services bring. This in turn reflects directly on your business's bottom line. Good service brings good monetary rewards. Excellent emotional awareness and management of yourself and others is the prerequisite for this type of "emotional value".

In this course you will learn what it takes to communicate "good feelings" and develop meaningful lines of contact - even with a difficult customer. You will discover how the way you behave now may be helping or hindering the process of communication. We will take a good look at body language and how it is used to build rapport and good relationships, as well as listen to your voice and improve how you use it to communicate your ideas. Understanding how to deliver great service one-on-one, and through the telephone and email conversations, will be covered in depth.

After this training session you should expect to feel a lot more confident and positive about your ability to deliver outstanding "emotional value".

 

© Voice Business 2019

 

What you will learn:


  • Customer Speak - breathing, diction, vocal variety and projection- making what you say more caring, persuasive and interesting - so that others can understand you when you try to help them.

  • Movement Skills - don’t let your body undermine your message. Learn how to "centre" your body movement to help control your emotions. Also, you will learn how to read the cues of others.

  • Emotional Value - discover what it is and how you can become great at delivering it.

  • Looking after yourself - It's important to realise that you can only deliver great service if you feel good about yourself and the other person. Learn how to get a grip on your emotions and attitude so that you work well solving the problem and helping the person. At the same time, be able to conduct yourself in such a way that the difficult customer learns to respect you, no matter what. 
 


 


 

TEAM COMMUNICATIONS (CTG)

 

A great course for anyone...that works in teams.

 

Purpose:

 

This course is designed to develop and foster good team communications. In this course you will learn what it takes to communicate your ideas clearly with all team members and develop meaningful lines of contact. You will discover how the way you behave now may be helping or hindering the process of communication. We will take a good look at body language and how it is used to build rapport and good relationships, as well as listen to your voice and improve how you use it to communicate your ideas. Understanding how to get your message across to groups of people, as well as in smaller meetings and one-on-one personal interviews and telephone conversations, will be covered in depth. After this training session you should expect to feel a lot more confident in your ability to communicate.

 

© Voice Business 2019

 

What you will learn:

 

 

  • Team Speak - breathing, diction, vocal variety and projection- making what you say more thoughtful, powerful, persuasive and interesting-so that others can understand you.

  • Team Movement - how to move, gesture and use space effectively even when you are sitting down. Don’t let your body tensions and bad posture undermine your message.

  • Team Work - how to organise yourself and your material and scripts properly for impact and well thought out communications.

  • Team Attitude - how to get a grip on your emotions and attitude so that you work well as an individual operator and as a member of your team. Feel confident and help others to work well too.





 

MAGNIFICENT MEETINGS (CTM)

 

A great course for anyone...who wants to know how to handle meetings better.

 

Purpose:

 

Have you ever been to a meeting that spent more time off track than on? Everyone wanting to have their say and no one listening? Or perhaps only some people have done their homework, or others with something valuable to say won't speak up?

Meetings are a fact of business life, and like it or not, you have to be in them to get ahead and get things done. This course is designed to develop and foster good communications in meetings. In this course you will learn what it takes to communicate your ideas clearly with all the meeting members and develop meaningful lines of contact. You will discover how the way you behave now may be helping or hindering the process of communication. We will take a good look at body language and how it is used to build rapport and good relationships, as well as listen to your voice and improve how you use it to communicate your ideas. Understanding how to get your message across to groups of people, as well as in smaller meetings and one-on-one personal interviews and telephone conversations, will be covered in depth. After this training session you should expect to feel a lot more confident in your ability to communicate in meetings.

 

© Voice Business 2019

 

What you will learn:

 

  • Meeting Speak - breathing, diction, vocal variety and projection- making what you say more thoughtful, powerful, persuasive and interesting-so that others can understand you.

  • Meeting Movement - how to move, gesture and use space effectively even when you are sitting down. Don’t let your body tensions and bad posture undermine your message.

  • Meeting Work - how to organise yourself and your material and presentations properly for impact and effect.

  • Meeting Attitude - how to get a grip on your emotions and attitude so that you work well as an individual operator and as a member of the meeting. Feel confident and help others to work well too.