12 March 2014
Why does The Voice Business need your information?
The Voice Business understands the importance of protecting your personal information and your right to privacy. The Voice Business is committed to meeting the requirements of the Australian Privacy Principles which are privacy standards supporting the Privacy Act 1998This document outlines the details The Voice Business keeps about you and why it needs these details.
What personal information will The Voice Business keep about me?
The type of personal information we may collect about you includes your name, address, date of birth, contact details (including telephone and email), gender, occupation. As well as the content of your email communications to us. Overtime, financial and other information necessary to administer your The Voice Business membership area will be added to your records.
Where does The Voice Business get my personal information?
Where practicable, we will collect your personal information directly from you. However, we may sometimes need to collect personal information about you from your employer or agent to efficiently administer your account and provide our services to you.
Why does The Voice Business need my personal information?
In summary, The Voice Business collects your personal information to administer your bookings and membership. The Voice Business collects personal information about you to:
› establish and manage your account(s);
› implement your training choices;
› process information regarding your training
› provide information to you about training courses and the products and services
that The Voice Business offers;
› help you or your employer or agent to make a booking involving your attendance at courses.
› comply with our tax payment and statutory reporting obligations;
and If applicable, The Voice Business collects personal information about you, including sensitive information, to:
› establish and maintain your booking
The Voice Business may also use and disclose personal information about you to:
› keep you up to date with promotions, products and services available to you as a The Voice Business member or client; and
› conduct research to improve our services to Members and clients.
Where does The Voice Business disclose my personal information?
For the collection purposes listed above, the types of bodies or persons to whom The Voice Business discloses personal information include:
› our administrator
› printers and mail houses;
› our professional advisers;
› our training practitioners and consultants;
› your employers;
› providers of internet, data storage and data access services;
› authorised financial institutions such as banks, credit unions and building societies, in relation to actioning payments;
› government and regulatory authorities or other third parties;
› any person(s) nominated by you in writing.
The Voice Business, our administrator may disclose personal information to service providers outside of Australia. Any such disclosure will be for the purposes of the management and administration of members’accounts
What are the consequences of not providing personal information?
If you choose not to provide all or part of your personal information to The Voice Business, the main consequences are that:
› we may be unable to contact you;
› we may be unable to book a course for you›
we may not be able to provide appropriate information and advice to you about the services and products offered by The Voice Business.
If you have general questions about our services or products, our helpline will try to facilitate anonymous queries or use of a pseudonym. However, we may not be able to effectively assist you without knowing your personal circumstances. In addition, we are not able to discuss individual training or products without first identifying you.
How does The Voice Business handle and store my personal information?
We store information in different ways, including in paper and electronic formats. The security of your personal information is important to us, and we take reasonable steps to protect it, including by:
› imposing confidentiality requirements on our employees, and ensuring employees of our service providers have similar requirements;
› putting security measures in place for access to systems which hold member or client account information:
› providing only controlled access to our offices;
› implementing electronic security features, such as firewalls and encryption.
Does The Voice Business engage in direct marketing?
Yes, from time to time, we may contact you to let you know about promotions, products and services available to our members and clients. We may contact you via mail, telephone and SMS to let you know about these offers. We will always let you know that you can opt out from receiving our marketing offers. If you do not wish to receive communications of this kind, please contact our helpline on 1300 922 122.
What does The Voice Business do with government-related identifiers?
In certain circumstances we may be required to collect government-related identifiers such as your ABN or tax file number. For instance if a corporate booking is made or if you are applying for a job as a trainer. We will also be disclosing your information to the NSW Commission for Children and Young people should you seek employment with us. We will not use or disclose this information unless we are authorised by law.
How does the The Voice Business website collect information?
We use ‘cookies’ to collect information on user activity on our public websites, and on our secure member area. A cookie is a small text file that allows information (such as an IP address) to be retrieved from your computer by our webserver. The information collected by cookies does not include personal information. The cookies that The Voice Business uses are temporary session cookies which expire when you close your internet browser. If your internet browser is set to reject cookies, you will be unable to access the online secure areas for members and clients on our websites.
Online web forms
We use online web forms on our public websites to collect information for members and clients who use particular offers and services. Where the online web forms require members or clients to submit personal information, the webpages hosting the forms are secured by encryption to protect your personal information. However, you should note that no data transmission over the internet can be guaranteed as 100% secure.
Secure member area
Can I see the personal information The Voice Business has about me?
You have a right to know what personal information The Voice Business holds about you and to see this information to ensure it is correct – see ‘How can I obtain more information?’ below. If you discover that there is an error in the personal information held about you or that certain information is missing, please notify us and we will try to correct or add the information as soon as possible. There are limited circumstances set out by law in which some or all access to information may be denied. If any of those circumstances apply to you, The Voice Business will explain this to you in our response to your request.
How can I obtain more information?
If you want further information on the personal details The Voice Business holds for you or how The Voice Business handles your personal information, please contact us at:
The Voice Business
PO Box 179
Crows Nest NSW 2065
Phone: 1300 922 122
Email: privacy (at) voicebusiness.com.au
You can also obtain information about your privacy
rights from the Australian Government Office of the
Australian Information Commissioner on
1300 363 992 or visit www.oaic.gov.au.
How will The Voice Business handle privacy queries and complaints?
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Fax: (02) 9284 9666
Notice of Collection of Personal Information