Speak with a consultant 1300 922 122
Telephone Skills
How to sound good on the phone!
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LEARNING OUTCOMES
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COURSE OUTLINES
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SCHEDULE & COST
THE TELEPHONE TONE (TTG)
Great for anyone...who wants to sound good on the phone .
Purpose :
Not a day goes by without a telephone being answered in the office somewhere. But how does your voice sound when you answer it? Do you project a professional image? The telephone is the dynamic device that connects you and your company directly to people, places and profitable opportunities...providing you know how to use it. Sounding good on the telephone can make the difference between a happy and a disgruntled customer, which naturally reflects in your company’s bottom line. Your voice is often the only part of you that the person at the other end of the line ever gets to meet. What does your voice say about you? What does your tone say about your company? Are you projecting the right image?
© Voice Business 2023
What you will learn:
- This is a workshop all about your voice and the phone. In it you will learn…
- How to project a friendly and caring tone.
- How to sound convincing, authoritative and persuasive.
- How to get people to listen to you.
- How to control the speed at which you speak.
- What to listen for in other peoples’ voices.
- How to match your tone with theirs and masterfully lead them into listening to what you’ve got to say.
- Breathing techniques to help you keep cool when the pressure “hots up”.
- How to deliver a clear message and get the results you want.
- And much, MUCH more!
Scheduled Call Centre Coaching and Telephone Skills Courses
| Course | Code | Duration | Location | Cost (gst inc) | Type |
|---|---|---|---|---|---|
| Call Centre Coaching-Half Day Workshop | TCC-H | 1 x 4 hr workshop | Australiawide | $4235 | per Group |
| Call Centre Coaching-Full Day Workshop | TCC-F | 1 x 8 hr workshop | Australiawide | $6295 | per Group |
| Telemarketing Training-Half day Workshop | TTM-H | 1 x 4 hr workshop | Australiawide | $4235 | per Group |
| Telemarketing Training-Full day Workshop | TTM-F | 1 x 8 hr workshop | Australiawide | $6295 | per Group |
| The Telephone Tone-Half Day Workshop | TTT-H | 1 x 4 hr workshop | Australiawide | $4235 | per Group |
| The Telephone Tone-Full Day Workshop | TTT-F | 1 x 8 hr workshop | Australiawide | $6295 | per Group |
| The Receptionist's Voice | TRV | 1 x 3 hr session | Sydney & Online | $760 | Individual |
| Teleconferencing | WTC | 1 x 4 hr workshop | Australiawide | $4235 | per Group |
Your Classes will be held at: for Group Courses-City Venues or In-house on request.
| Sydney | Melbourne | Brisbane | Canberra | Adelaide | Perth |
|---|---|---|---|---|---|
| Level 3 | TBA | TBA | TBA | TBA | TBA |
| 66 Berry Street | City Venue | City Venue | City Venue | City Venue | City Venue |
| North Sydney | Melbourne | Brisbane | Canberra | Adelaide | Perth |
| NSW 2060 | VIC 3000 | QLD 4000 | ACT 2600 | SA 5000 | WA 6000 |
| View Map | View Map | View Map | View Map |
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View Map |
Class Time:
Classes are available weekdays between 6.00am-6.00pm
Workshops are from 9.00am-4.30pm
Group Size:
4-12
Questions?
Email: [email protected] or Phone: 1300 922 122
Payment Accepted: Cash Cheque Invoice AMEX DINERS VISA MC
Contact Head Office: The Voice Business,
Level 3, 66 Berry St, North Sydney,
NSW 2060,AU
CDs.Mp3 and Work notes included
Post Course Evaluation
A Certificate of Completion will be awarded to each successful candidate.
THE TELEPHONE TONE (TTG)
Great for anyone...who wants to sound good on the phone .
Purpose :
Not a day goes by without a telephone being answered in the office somewhere. But how does your voice sound when you answer it? Do you project a professional image? The telephone is the dynamic device that connects you and your company directly to people, places and profitable opportunities...providing you know how to use it. Sounding good on the telephone can make the difference between a happy and a disgruntled customer, which naturally reflects in your company’s bottom line. Your voice is often the only part of you that the person at the other end of the line ever gets to meet. What does your voice say about you? What does your tone say about your company? Are you projecting the right image?
© Voice Business 2023
What you will learn:
-
How to project a friendly and caring tone.
-
How to sound convincing, authoritative and persuasive.
-
How to get people to listen to you.
-
How to control the speed at which you speak.
-
What to listen for in other peoples’ voices.
-
How to match your tone with theirs and masterfully lead them into listening to what you’ve got to say.
-
Breathing techniques to help you keep cool when the pressure “hots up”.
-
How to deliver a clear message and get the results you want.
-
And much, MUCH more!
THE RECEPTIONIST'S VOICE (TRV)
Great for receptionists and frontline staff...everywhere.
Purpose :
Not a day goes by without a telephone being answered in the office somewhere. But how does your voice sound when you answer it? Do you project a professional image? The telephone you answer is the dynamic tool that connects you and your company directly to people, places and profitable opportunities, providing you know how to use it. Sounding good on the telephone can well make the difference between a happy and a disgruntled customer, which naturally reflects in your company’s bottom line. Your voice is often the only part of you that the person at the other end of the line ever gets to meet. What does your voice say about you? What does your tone say about your company? Are you projecting the right image?
© Voice Business 2023
What you will learn:
The 5 qualities of a great receptionist.
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How to project a friendly and caring tone.
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How to speak successfully with different types of people.
-
How to sound convincing, authoritative and persuasive.
-
How to get people to listen to you.
-
How to control the speed at which you speak.
-
What to listen for in other peoples’ voices.
-
How to match your tone with theirs and masterfully lead them into listening to what you’ve got to say.
-
Breathing techniques to help you keep cool when the pressure “hots up”.
-
How to deliver a clear message and get the results you want.
CALL CENTRE SKILLS (TCG)
A great course for Call Centre Staff.
Purpose:
This course is designed to develop and foster good individual and team call centre communication skills. In this course you will learn what it takes to deliver great customer service through the phone. You will discover how the way you behave now may be helping or hindering the process of communication. We will take a good look at body language (even when you are sitting down) and how it is used to build rapport and good relationships. You will also listen to your voice and improve how you use it to communicate . Understanding how to get your message across to people in one-on-one personal interviews and telephone conversations will be covered in depth. After this training session you should expect to feel a lot more confident in your ability to communicate.
© Voice Business 2023
What you will learn:
- Call Centre Speak - breathing, diction, vocal variety and projection- making what you say more thoughtful, powerful, persuasive and interesting-so that others can understand you.
- Call Centre Movement - how to move, gesture and use space effectively even when you are sitting down. Don’t let your body tensions and bad posture undermine your message.
- Call Centre Work desk – how to organise yourself and your material and scripts properly for impact and well thought out communications.
- Call Centre Attitude – how to get a grip on your emotions and attitude so that you work well as an individual operator and as a member of your team. Feel confident and help others to work well too.
TELEMARKETING TECHNIQUES (TMG)
A great course for Telemarketers.
Purpose:
The telephone is continuously evolving. From handheld to headset, it is the dynamic mouthpiece that connects you and your company directly to people, places and profitable opportunities, providing you know how to use it. Sounding good on the telephone can well make the difference between a sale and a knock back, which naturally reflects in your ratings and the company’s bottom line. Your voice is often the only part of you that the person at the other end of the line ever gets to meet. What does your voice say about you? What does your tone say about your company? Are you projecting the right image to get the sale?
© Voice Business 2023
What you will learn:
The 5 qualities of a great telemarketer.
- How to project a friendly and caring tone.
- How to speak successfully with different types of people.
- How to sound convincing, authoritative and persuasive.
- How to get people to listen to you.
- How to control the speed at which you speak.
- What to listen for in other peoples’ voices.
- How to match your tone with theirs and masterfully lead them into listening to what you’ve got to say.
- Breathing techniques to help you keep cool when the pressure “hots up”.
- How to deliver a clear message and get the results you want.
TELECONFERENCING (WTC)
A great course for anyone...who wants to know how to teleconference.
Purpose:
This course is designed to give you everything you need to know to set up a teleconference call and have a successful, distraction free telephone conference. You will learn what it takes to communicate your ideas clearly and confidently , as well as listen skilfully to other are saying over the phone.
© Voice Business 2023
You will discover:
- 10 tips for top teleconferencing
- Teleconferencing voice techniques
- The 5 types of calls
- Conference call checklist
- How to prepare for a call
- What to do after the call
- Getting your message across
- New listening skills
After this training session you should expect to feel a lot more confident in your ability to communicate effectively in meetings held over the phone.
What you will learn:
- Phone Speak - breathing, diction, vocal variety and projection- making what you say more powerful, persuasive, clear and interesting - so that others will understand you.
- Listening Skills -how to listen to voices and read the hidden messages in vocal tones and expressions. And how to understand foreign accents.
- Phone Etiquette - how to get a grip on your emotions and attitude so that you can work well with other people over the phone.
